| Crisis and Issues Management |
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To help companies maintain their reputation, Cosmo provides experience, understanding and insight in strategic communications consulting. We help businesses navigate corporate refocusing, workforce reductions, plant and office closures, mergers and acquisition, divestitures and product recalls, while managing negative publicity and maintaining the support and respect of the stakeholders. In light of recent incidents related to pharmaceutical side effects and food safety that Cosmo has helped navigate, we have strengthened our issues crisis management capabilities based on the changing needs of our clients.
Cosmo's philosophy is to contain crises by controlling exposure for our clients. We believe that effective crisis management requires consistent message development and a comprehensive action plan on how those messages are disseminated. By creating a strategic communication grid, we identify allies and determine the best method to approach them and keep them informed.
Our issues management capabilities and consulting expertise ensure that clients manage and deal with problems when they happen. Throughout a crisis, our senior media advisors and HR consultants are ready to offer advice on legal or HR issues that arise in complex business situations. Cosmo also provides media training and simulations for effective message delivery in both Japanese and English.
Cosmo respects the confidentiality of our clients. We are happy to provide references on request.
Related articles are:
Dancing on a Reputation Minefield
Avoid That Corporate Crisis by Kumi Sato - ACCJ Journal, October 2006
Statement seat, from buy me to love me by Kumi Sato - Mainichi Shimbun
Vision by Kumi Sato - Monthly Safety and Management Magazine
Cosmo's Crisis and Issues Management Team |
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